The Mr Play Casino is not particularly well known in Germany, but has been on the market since 2007. The online provider has many years of experience in the shark pool of the virtual gaming world. Fraud and rip-off can therefore be ruled out in advance with a probability that is almost certain in the Mr Play Casino Test. But we wanted to know a little bit more and looked very closely behind the virtual casino doors. What game portfolio does Mr Play Casino have on the screen? Which software providers do you work with? Is there an attractive and fair welcome bonus? How are the offers for regular customers and the VIP Club structured? How and when is customer service available? We want to answer these and other questions for you in our extensive Mr Play Casino experience. We will specifically highlight the positive and negative details in the test report.
In advance it can be said that Mr Play Casino does not rely on quantity when it comes to putting together games, but on quality. One can still speak of a handpicked offer in the evaluation.
If you register with the game provider, you can start with a Mr Play casino bonus. The new Casino Deutschland customer offer consists of two parts, which are directly linked to each other. It starts with a 100% match bonus of up to 200 euros, which is also flanked by 100 free spins. The minimum deposit required in the terms and conditions is ten euros. If you choose the smallest amount for your first deposit, you play with a deposit of 20 euros after the deposit. Users who want to secure the maximum welcome offer, deposit 200 euros, get 200 euros and then play with a starting capital of 400 euros. A classic Mr Play Casino Bonus Code in the literal sense is not required for activation. There are also no excluded transfer methods in the checkout area. However, you should know that not all 100 Mr Play Casino free spins are credited immediately. On the first day there are only 20 free spins. The remaining free spins are divided into 40 spins each over the next two days, whereby a deposit of EUR 20 must be made again.
The wagering requirements state that the bonus amount must be played through 35 times in order to be ready for payment. Specifically: Anyone who has secured the maximum Mr Play Casino at the start must show a rollover of 7,000 euros before they can proceed to the checkout for the first time. The fulfillment of the rollover requirements is only permitted on the slot machines or the scratch cards. The table and card games and the video poker machines have no relevance. Furthermore, the following slots do not contribute to sales progress: Jackpot 6000, Big Bang, Blood Suckers, The Wish Master, Dead or Alive, Lucky Angler, Jack Hammer 2, Cloud Quest, Tower Quest, Pearls of India, Treasure Island and the Mega Moolah . During the rollover phase there is a maximum bet limit of four euros, 15% of the bonus amount or 0, 50 euros per payline per spin. (always the lowest amount). If you have made your deposit via Skrill or Neteller, you can bet a maximum of € 2.50 per revolution.
The winnings from the free spins are credited as bonus credit, which means – they are also subject to a 35-fold wagering requirement before a payout is possible.
Whether man or woman, they all wear it – the black mustache. It is the hallmark of Mr Play, which runs through all sub-pages in the game portal. When choosing the look, the casino provider relies on a bright, friendly overall outfit. White (with greyish shades) and blue dominate the picture. The game presentations provide the necessary colored nuances on the screen. In our Mr Play Casino experience, the look is not an outstanding highlight. But it contributes significantly to simple and fast navigation. All fonts are very legible.
The website already has a mobile layout. The main menu can be called up via the three-stripe button in the top left. When logged in, the user can also access his player lounge in this way. In the game layout, you can then choose between the different gambling areas in the website header. The games are categorized according to our experience in the following categories:
Overall, the homepage can be described as very easy to navigate and intuitive. Even absolute beginners will find their way around within a few minutes.
The same rating can be transferred to the Mr Play Casino app without any compromises. In practice, this point is not surprising, since it is a responsive homepage version in HTML5 format. The casino provider only has to be called up on the go in the browser. The web app then adapts to any new smartphone or tablet. Regardless of the device used, the customer always has an identical user interface. The Mr Play Casino test showed the mobile website to be compatible with iOS, Windows Phone, Blackberry and Android.
If you see the transfer offer of the online provider, you will notice a little delight at first. Mr Play Casino PayPal deposits and withdrawals are possible. But be careful, the e-wallet is currently no longer available for German players in practice. In Germany, the customer has to switch to alternative e-wallets, such as Skrill, Neteller, Euteller or EcoPayz. Credit cards from Visa and MasterCard, including all debit cards from both providers, are also recognized. Bank transfers are carried out in real time with the direct booking systems from Trustly, Rapid, Klarna Sofort, Zimpler (mobile), EPS (Austria) and GiroPay. In the online casino Paysafecard can also be used for deposits with the Paysafecard prepaid codes.
According to our Mr Play Casino experience, the payments are made reliably, but not particularly quickly. The online casino works with a fixed retention period of three days. Processing of withdrawal requests does not begin until the fourth day, whereby the game provider generally complies with the rules of the closed money cycle. If technically possible, the payment will be made by deposit. Anyone who has requested their winnings by bank transfer or by credit card booking must make do with a total processing time of six to eight working days. Before the first withdrawal, each user logically has to successfully pass the mandatory authentication check. KYC documents must be submitted, consisting of a photo ID and a more recent address confirmation.
In our experience, Mr Play Casino customer service deserves the top grade. Support begins on the website with a very detailed and well-structured FAQ menu. The most important questions about the internal casino process, the technology, the player verification, the fight against prevention or the deposits and withdrawals are answered. In practice, manual customer support should only be required for individual problems.
If this is the case, the employees of the casino provider are very easy to reach. The German-speaking customer service, which was consistently competent and friendly in the tests, can be reached every day between 8 a.m. and 1 a.m. Written inquiries can be made via the website in the Mr Play Casino live chat or via email. If you want to pick up the phone, you can do so at minimal cost. The online casino works with a Hamburg landline number.
Mr Play Casino is part of a well-known, well-known gaming group that has made numerous positive headlines in recent years, specifically to the Aspire Global Group. The platform is therefore linked to several well-known online casinos. Examples include the Kalamba Casino, the Goliath Casino or the Hopa Casino. The Mr Play label is owned by Marketplay Limited from Malta. Aspire Global International Limited is legally responsible for the range of games, i.e. for day-to-day business. The company operates under the GGL license, and hence follows the regulations of the Gemeinsame Glücksspielbehörde der Länder. This allows the casino provider to offer its portfolio to customers on the German market.
The casino provider works with 128-bit Secure Socket Layer (SSL) encryption technology, which is also secured by several firewalls. The data transmission is secure. The customer information is then managed offline and only passed on to outside third parties with the consent of the players. The exact data protection guidelines are available in German on the website.
Player protection begins internally for every user in their lounge. A wide variety of limits can be set, which can be tightened immediately, but cannot be aired directly. Furthermore, according to our Mr Play Casino experience, there is an automatic reality check after every game hour. The session is interrupted. The user sees the accumulated profits or losses on the screen. Externally, the online team works with Gambler’s Anonymus, Helping Hand (IGC), Gambling Therapy and BeGambleAware to prevent addiction to games.
The regular players can secure two 50% deposit bonuses of up to 200 Euros every Wednesday. The minimum deposit required is 50 euros each. The additional gaming capital is activated with the Mr Play casino bonus „MrPlay50“. The bonus must be played through 35 times within five days. The weekly reload bonuses apply only to users residing in Finland, Norway and Germany. Once a month, a second 50% reload bonus can also be activated on Mondays to start the game week with new momentum. In addition, there are temporary promotions in Mr Play Casino, for example on public holidays or when a new game is launched.
Furthermore, according to our Mr Play Casino experience, there is a seven-level loyalty program. Every bet in the casino earns points. The higher the user rises, the more valuable and extensive their rewards become, from bonuses and cash rewards to free spins and tournament participation to free match days.
Let’s get to day-to-day business means the gaming sector. According to our Mr Play Casino experience, users now have a good 500 games on the screen. The portfolio has been expanded step-by-step in the past months.
Is the operator a Merkur Online Casino? The casino operator works with selected software companies. The list of programming companies is led by NetEnt and Microgaming. Other games come from the game makers at Play´n Go, ELK Studios, Pragmatic Play, Thunderkick, Big Time Gaming, Gamomat, NXY Gaming and Yggdrasil. The list of providers clearly underpins that Mr Play Casino’s primary focus is on the quality of the portfolio.
The slot machines in the online casino are divided into two sections, the classic games and the new video slots. The online provider has grown tremendously in the past few months, especially in the area of classics. Mr. Play Casino can undoubtedly be one of the market leaders in this special area. In our view, slots such as Fishing for Gold, Oceans Treasure, Western Jack, Rio Stars, Reel Sheriff, Fruit Love, Ancient Magic, Hooked, Fruit Mania or the Chicken Party are particularly attractive. Users who prefer the somewhat faster game on a higher number of paylines peppered with integrated bonus and free spin rounds should choose the newer video slots. The online casino has some of the industry’s top games on the screen, like the Book of Dead, Immortal Romance, Mystic Mirror, Gonzos Quest, Jack and the Beanstalk, the Book of Oz, Thunderstruck II, Zeus, Great Rhino, the Ramses Book or Twin Spin. We still see room for improvement in the Mr Play Casino test with the progressive jackpots, with the Mega Moolah being the best-known slot machine with increasing chances of winning.
The casino provider is very reserved in the table and card games section. Roulette and blackjack are available in the most important versions, but then the end of the flagpole is almost reached. In addition to the two table game classics, only baccarat and 3 card solitaire are included. The video poker machines are similarly weak with only Jacks or Better and Deuces Wild.
The side area is impressive. The scratch cards (scratch cards) occupy an above-average space. Highlights include Happy Birthday, Cash Farm, Hit the Bank, 7 Boom, Lucky Moments, X&O, Wizard of All, Wings of Cash and the Triple Money Match. Keno and bingo as well as virtual sports games such as Euroball, World Champions or Winner complete the offer.
After the new regulations on the German market were put in place, Mr. Play no longer offers its Live Casino feature. It is at this point uncertain, whether this will change again, it all depends on the regulations. Once Live Casinos are permitted under the German regulation again, you will read about it here.
The limits are designed primarily for recreational players. The new regulations find its power here once again – the current limit is set at 1€ per round. Hobby players usually only need 10 or 20 cents per spin at the slots. At the tables, the minimum bet fluctuates between 50 cents and one euro.
The well-known software providers in the background are primarily responsible for the high and fair payout rates. Experience has shown that the slots usually have a return to player of 95 to 96.5 percent. The table and card games as well as the video poker machines are even higher. The scratch cards and the virtual sports games are a bit lower, however. The RTP has been verified by iTechLabs based on our Mr Play Casino experience.
The Mr Play Casino has found a permanent place in the game provider comparison, no question. The high-quality gaming range, provided by well-known software providers, should appeal to fans of slot machines in particular, although there is still room for improvement in the progressive jackpots. The arcade sector is particularly positive in the Mr Play Casino test. The transfer offer at the checkout is above average. However, we no longer consider the three-day retention period for payments to be up to date. The top grades in the field report are for German-speaking customer service, who can be reached very well every day by phone, live chat and email from 8 a.m. to 1 a.m.
We see Mr Play’s new customer bonus in the rating as a mixed standard offer, nothing more and nothing less. With 100% up to 200 euros, the offer ends up in the casino bonus comparison in summary and percentage in the middle. The rollover itself is serious, but only addresses the slot players. The fans of the table and card games are bonus-free in the Mr Play Casino to get started. With the additional free spins it has to be criticized that two deposits have to be added. There are good marks in the test for the regular customer campaigns. The users always have the opportunity to bring additional gaming capital to their own account with reload bonuses. There is absolutely no doubt in the Mr Play Casino test about the seriousness of the online provider.
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